Welcome to The Birch Room
Studio terms and conditions
Please read through the terms and conditions on our website thoroughly before enrolling.
When enrolling at The Birch Room you agree to the terms and conditions as laid out here, in the studio and anywhere else The Birch Room provides terms and conditions.
While we endeavour to deliver all our classes on time and as advertised, classes are subject to change or cancellation without notice. The Birch Room is not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason.
Teachers are subject to change without notice.
Please arrive at least 5 minutes before class as late entry is discouraged and cannot be guaranteed. For security reasons the door to the studio is locked 1 minute after advertised class time commences.
Leaving class early before the class ends is strongly discouraged and is disruptive to other students and the teacher.
Please check in at reception before each class.
The Birch Room is not responsible for the safekeeping of your belongings.
We reserve the right to refuse entry at any time.
Bookings are to be made via the online booking system.
To book into a class you must pay at the time of booking.
You agree that you have been examined by a qualified medical practitioner within the past six months and have been found by such practitioner to be in good physical health and physically able to perform all yoga and pilates exercises.
Classes at The Birch Room may be physically strenuous and you voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death.
You will follow all instructions given to you by The Birch Room teachers and you acknowledge that any failure to do so will be at your own risk and may cause injury.
The Birch Room is in no way liable for any injury, loss of property or death resulting from attending our studio.
By booking into a class you automatically agree to the above terms & conditions.
Our cancellation policy is in place to ensure everyone has a chance to attend.
Class cancellations can be made via the email confirmation of your class which connects to The Birch Room booking system.
Class cancellations can be made up to 2 hours prior to your class start time without penalty.
Students on unlimited passes who pre-book a class and fail to attend will incur a $10.00 no show fee.
Students on unlimited passes who pre-book a class but cancel the booking less than 2 hours prior to the class start time will incur a $10.00 late fee.
Students using a Casual, 5, 10 Class Pass who pre-book a class but fail to attend will forfeit their class.
Students using a Casual, 5, 10 Class Pass who pre-book a class but cancel the booking less than 2 hours prior to the class start time will forfeit their class.
Cancellations will not be accepted by email, social media, by phone or text message, the booking must be cancelled via the booking system.
All prices are quoted in Australian Dollars ($AUD) and all transactions are processed in Australian Dollars ($AUD).
All prices are correct at the time of online publication. Prices are subject to change without notice.
Sale items are only available at the lower price during the sale period.
We reserve the right to amend prices and printing errors.
Prices may increase from time to time to reflect increases in cost and benefits.
All purchases are final. The Birch Room does not offer refunds, transfers, suspensions or extensions on services, workshops or products for change of mind, injury, illness, change of address or any other reason.
All passes are non-transferable.
The Birch Room reserves the right to pass on the cost of any additional bank fees which may incur from disputed or failed transactions regarding a students’ account.
The Intro Offer is available only once and cannot be suspended for any reason.
The intro offer is valid for 21 days from the date of the first class attended.
The 1 Month Unlimited Pass is valid for 30 days from first class attended.
The 3 Month Unlimited pass is valid for 90 days from first class attended.
Payment is required upfront for unlimited passes.
No extensions, holds or cancellations permitted for Unlimited passes.
Workshops + Events
The Birch Room does not offer refunds or credits on workshops/events for change of mind, injury, illness, change of address or any other reason. All purchases are final.
If you cannot attend, you may transfer your workshop ticket into another persons’ name by calling or emailing The Birch Room at least 2 hours before start of workshop.
Payment needs to be made upon booking.
Please arrive at least 15 mins before the scheduled start time of the workshop. Late entry to workshops will not be permitted.
Any no show or absence will result in forfeiting that visit. If you do not attend a booked workshop you will be charged. Latecomers will be considered a no show and you will be charged.
The class passes exclude attendance at guest teachers’ classes and workshops/events.
Passes cannot be shared.
5 class pass is valid for 3 months from date of purchase.
10 class passes are valid for 3 months from date of purchase.
Monthly pass is valid for 30 days from date of purchase
3 Monthly pass is valid for 90 days.
The Birch Room does not offer refunds, transfers, suspensions or extensions on 5, 10 and Monthly or 3 Monthly class passes for change of mind, injury, illness, change of address or any other reason. All purchases are final.
Passes cannot be shared.
Any non-cancellations, no shows, or absences, will result in forfeiting that visit. If you do not attend a booked session or cancel within 2 hours of class start time, you will be charged for the class.
The class passes exclude attendance at guest teachers’ classes, workshops and events.
Gift Vouchers can be used for all offerings at The Birch Room.
Gift Vouchers are not redeemable for cash.
Valid for 6 months from the date of first use.
Gift Vouchers are not transferable.
The Birch Room does not offer refunds, transfers, suspensions or extensions on Gift Vouchers for change of mind, injury, illness, change of address or any other reason. All purchases are final.
We accept no responsibility if a card is lost, stolen, destroyed, or used without your permission.
Gift Vouchers may be purchased in the studio.
WE ARE COMMITTED TO PROTECTING YOUR PRIVACY. INFORMATION WE COLLECT IS ONLY USED TO IMPROVE OUR SERVICE.
Collection of Personal Information
The Birch Room will, from time to time, receive and store personal information you enter on our website or give to us in other forms. You may provide basic contact information such as your name, phone number, address and email address to enable us to send information, provide updates or process your booking. We may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with our customer support. You may change your details at any time by advising us in writing via email.
Storage and Security of Personal Information
The Birch Room strives to ensure the security, integrity and privacy of personal information submitted to our site, and updates its security measures to keep up with current technologies. All information The Birch Room receives from its customers is protected from unauthorised use or access by our secure servers and all customer information is encrypted before it is sent to us. Credit card information is not stored by us on our servers.
The Birch Room may use personal information collected from you to provide you with information and updates regarding our website. The Birch Room may also make you aware of their new and additional products and services from time to time. This email newsletter service is free. You may change your email details at any time by advising us in writing via email. If you wish to cease receiving any such information you may unsubscribe or let us know by email and your request will be actioned as soon as possible.
We may however use in a general sense, without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.
Disclose of Your Personal Information
Personal information is only supplied to a third party supplier when it is required for delivery of goods or services which you have purchased. We may from time to time need to disclose certain information, which may include your personal information, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. The Birch Room may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of The Birch Room, its customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, or otherwise), or a sale or transfer of its assets, customer information which may include your personal data, could be disclosed to a potential purchaser under an agreement to maintain confidentiality, or could be sold or transferred as part of that transaction. We would only disclose your information in good faith and where required by any of the above circumstances.
Links to Other Websites
This website may contain links to other sites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that The Birch Room is not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.